Booking Cancellations Policy

Emerald Flame is committed to providing exceptional service in a timely manner. Unfortunately, when a customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellations have an impact on service quality. For these reasons Emerald Flame has implemented a cancellation policy.

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours’ notice.

Our Policy

• Clients may cancel or reschedule online up to 24 hours in advance without incurring any fees.
• Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be 100% of the reserved services.
• 100% fee will be charged in the case of a client no show.
• If you are more than 15 minutes late for your appointment, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your appointment for another time that is convenient to you.
• We require a credit/debit card to hold your appointment. Cancellation fees will be charged to your card on file.
• In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future appointments.

If you wish to cancel your appointment, please contact us directly on: info@emeraldflame.co.uk